Support Center

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Open a ticket, browse common questions, or email us directly. Every request gets a real response.

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Support Tickets Recommended

The fastest way to get help. Open a ticket from your dashboard, track its status, and reply with screenshots or extra context. Every ticket gets a real response.

Open a ticket

Email Support

Prefer email? Reach us at support@hostedit.cloud for billing questions, abuse reports, or anything that doesn't fit a standard ticket.

Send an email

API & Docs

Integrating with our API? The docs cover authentication, upload endpoints, share links, webhooks, and code examples in multiple languages.

Read the docs
All systems operational. Report an issue

What do you need help with?

Pick the category closest to your issue when opening a ticket — it helps us route it faster.

Files & Uploads

Upload failures, file size limits, folder organization, missing files, and storage quota questions.

Create ticket

Share Links

Expiry dates, download limits, password-protected shares, private vs public links, and expired link issues.

Create ticket

Billing & Plans

Subscription changes, invoices, refund requests, plan limit increases, and custom plan inquiries.

Go to billing

Account & Security

Password reset, two-factor authentication, email changes, login issues, and account recovery.

Account settings

API & Integrations

API key management, upload automation, embed access, webhook setup, and rate limit questions.

Read docs

Abuse & Privacy

Report abusive content, DMCA requests, privacy concerns, or suspicious account activity.

Email us

Common questions

Quick answers before you open a ticket.

Go to Billing and open the billing portal. You can cancel from there. Your plan stays active until the end of the paid period — you won't be charged again after cancellation.
First-time subscriptions are covered by our 7-day refund policy. Open a ticket with your billing email and we'll process it. See the full policy at hostedit.cloud/refund.
Free accounts: up to 48 hours. Starter plan: up to 72 hours. Pro and above: up to 10 days. Custom plans can have longer or permanent links — open a billing ticket to discuss.
Yes. Open a billing ticket and describe what you need — storage size, bandwidth, download limits, and any team requirements. We'll put together a custom quote.
Try resetting your password first. If you no longer have access to the email address, email support@hostedit.cloud with proof of account ownership and we'll help you recover it.
Files are removed if they violate our Terms of Service, if your share link expired, or if your storage quota was exceeded. If you think a file was removed in error, open a support ticket with the file name and we'll investigate.
Generate an API key from API Keys, then follow the API documentation. The docs include curl examples, upload endpoints, share link management, and authentication details.

Still need help?

Open a ticket from your account and we'll get back to you. For urgent issues, email us directly at support@hostedit.cloud.

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